Bluum is Here to Help
Learn more about Staymobile's Chapter 7 bankruptcy and Bluum's commitment to support customers through the complicated aftermath.
Protecting Your Investment
Staymobile's Chapter 7 Bankruptcy has created some serious complications for a lot of people. If you purchased a Staymobile warranty from Bluum (formerly Trox + Tierney), we promise to do everything we can to support your schools. Here's how:
If you have devices that are currently in Staymobile's possession, we can take over the difficult task of tracking, recovering, shipping, and repairing those devices.
Bluum can represent you in any future dealings with StayMobile ownership and other related parties. This will include retaining counsel to protect our customer's rights.
We will support the remaining warranty period for any device purchased with a Staymobile warranty through Bluum. Our excellent in-house operations teams are working hard to prepare for what's to come.
Get Started Now
In order for Bluum to help recover your devices, represent you in any future dealings with Staymobile or third parties, and take over remaining warranty periods, you need to complete the following steps.
Frequently Asked Questions
Transitioning Your Warranty
By filling and signing this document, you are giving Bluum limited power of attorney in any future dealings with Staymobile or other related parties. This allows Bluum to represent you and your interests in any attempt to recover your devices and protect your rights as the customer.
It is a legal requirement that protects your rights and property, as well as authorizes Bluum to be able to represent you with the bankruptcy Trustee and in any future dealings with Staymobile ownership and other related parties.
We are happy to procure a remote notary on your behalf. Send your request to email@example.com.
Yes. The Assignment gives Bluum standing to deal on your behalf with the bankruptcy Trustee, but also take on any dealings that could help mitigate the cost of dealing with your remaining Staymobile warranties.
Bluum will take over Staymobile warranties for customers that purchased the warranty through Bluum, regardless of where the covered device was purchased. Bluum is not taking over Staymobile warranties that were not purchased through Bluum, regardless of where the device was purchased.
Returns & Repairs
We are working on building a new online portal, which should be ready later this summer. To submit an RMA prior to then, please email firstname.lastname@example.org with your device manufacturer serial number and the issue with the unit. We will send you an email response with an issued RMA number and FedEx return shipping labels.
Once you have been entered into the system we will email you a video demo. You will also have the option to attend a live demo.
Once you are added to the portal, you will see all information there. In the meantime, if you have any questions about the status of your RMA, please email email@example.com.
Please contact firstname.lastname@example.org to request packaging and we will ship it out to your location.
We are working on a repair sheet that will be attached to all devices. Until then, you can email email@example.com with any questions about what was repaired.
Our average turnaround time is 9 days, though we do expect delays with the increase in volume. If you have any concerns about a particular device, please reach out to firstname.lastname@example.org.
We will attempt to repair your device but if we are unable to, it will be replaced with a comparable model.